unit 2 - e-commerce shopping

1. i have chosen argos as my website
2. they do send you an email and give you another password
3. i have registered myself as a customer of 'Argos'
4. they ask you simple things like ; what is you email adress?, where do you live?, how old are you?,
what gender are you?, things like this
5. you search what item you want to buy, and then you click 'add to basket', from this you click buy, and then purchase your item online via debit or credit card information
6. you pay via credit card or debit card or even paypal
7. it pedepnds on what the item is wether you can deliver or collect it. if the item is reather big, it needs to be delivered, but if it is a book or soemting small, you can go and pick it up in store or even get it delivered.
8. they do not have a tracking system. but i think having a tracking system would not be of benefit.

unit 2 - activity 4

As people will ask questions about channel 4’s shows etc…, the channel 4 team, need to quickly respond to these. To do this they may need a lot of staff to do a 24 hour, round the clock, question and answer session for the people that need their questions answered.

Another way to get peoples questions answered to do a ‘FAQ’ ( frequently asked questions ) forum or some equivalent. This helps people find the answer they need very quickly as the question they want to ask might of already been asked by someone else and therefore already answered.

Another way to answer questions is to let the community to answer them via live chat. I have already spoken about how live chat is useful in a previous post. But also, not just a 1 to 1 chat with an online moderator, but have a group chat with people from the community, as other people may know the answer to the question in hand.

They might have not been the 1^st website to do this and won’t certainly be the last. They make the idea work well and it is efficient

unit 2 - activity 3

Live chat is a really good feature that all websites and companies should and must have. It is really reliable for the customers and this means that you will be understand people better as they won’t have sharp accents or you can’t hear them as they are foreign.

It is a really quick way of communication as they can do what they need to do very quickly and efficiently.

I have been talking to people via this service for a long time and I think that it is really good. I use customer services a lot which this way of communicating is much more efficient than talking/ communicating via phone .

The only problem I can think of is that you might have to wait a while for the person to come into contact you as it is one to one conversation.

unit 2 - activity 2

The purpose of the Bedfordshire county council’s website is to inform the public of what they need to know about the county were in which they reside.

The target audience is basically the whole of the county. Although not many teenage people will view the site, they still have access to it.

The major benefits are that if you want to ask a question, someone else might have already asked that question so the answer should be easily found. It also reduces the amount of time taken on the phone talking to people that don’t know what.

It may be hard to use the website if you are not a ‘tech’ type person.

I do not think anything could be done to improve the quality of the website as I think that it is very easy to use and has all the information that I need.

1.5 Net Books - What are they? How have they developed?

THE TEXT FILE

·         Only has text

·         Very easy to create

·         Can only scroll up and down, no hyperlinks

·         Can use on all devices

 

WORD/RTF

·         Can include text files, pictures, colours and graphs

·         Can use hyperlinks to navigate as well as scrolling

·         Only available on windows and apple devices

 

ADOBE ACROBAT

·         a document file created to look like the original

·         the most popular E-book

·         uses hyperlinks and scrolling to navigate

·         all most everything

 

HTML/ XHTML

·         easy to create and embed

·         all types of navigation

·         almost everything can use thgis type of E-book

 

MICROSOFT READER

·         reads like a book clear type technology  which makes for high quality

·         can only be open on windows and a pocket PC

·         uses scrolling techniques and bookmarks to navigate

 

PALM READER

·         an encrypted streaming text format based on XML that assembles output to a screen page at a time

·         typical scrolling and bookmark navigation setup

·         only available on palm PDAs and the pocket PC

unit 2 - activity 1

Unit 2 activity 1

Listening to internet radio requires fast, high quality internet access as you need to be able to listen to it without it buffering.

Downloading videos and mp3 songs requires good internet so you can download them fast so you don’t have to wait.

All the others require internet access but doesn’t necessarily need fast internet. You can do grocery shopping online without a fast internet as you are not streaming, just looking at pictures and the same goes for the CD shopping.

unit 2 - activity 7 : The Digital Economy - Clicks & Mortar