As people will ask questions about channel 4’s shows etc…,
the channel 4 team, need to quickly respond to these. To do this they may need a
lot of staff to do a 24 hour, round the clock, question and answer session for
the people that need their questions answered.
Another way to get peoples questions answered to do a ‘FAQ’ (
frequently asked questions ) forum or some equivalent. This helps people find
the answer they need very quickly as the question they want to ask might of
already been asked by someone else and therefore already answered.
Another way to answer questions is to let the community to
answer them via live chat. I have already spoken about how live chat is useful
in a previous post. But also, not just a 1 to 1 chat with an online moderator,
but have a group chat with people from the community, as other people may know
the answer to the question in hand.
They might have not been the 1st website to do
this and won’t certainly be the last. They make the idea work well and it is efficient
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